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Do you only accept credit cards or can I pay in cash?We accept credit and debit cards via our payment processing system. Unfortunately, we do not accept cash payments.
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Are there any other fees?The cost per meal includes everything on the menu, the curated Spotify playlist, re-heating instructions, recipes, and a background on the meal. The only other fee is a flat $5 delivery fee per order and state taxes.
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Do you make substitutions or accommodate dietary restrictions?Given the pre-fixe nature of our meals, we unfortunately cannot make any substitutions or accommodate dietary restrictions. All of our menus will clearly list the ingredients before you place an order. Given that our menu rotates every day, we hope to create menus that can accommodate all dietary restrictions.
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What if I’m not home to accept the delivery?All of our deliveries are contactless and we will leave the package near your front door. We will send you a text message with an image of where the package was delivered to the phone number on file.
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How do I know my product is safe to consume?All products from The White Pine Kitchen will be delivered in an insulated green tote bag with our logo on it. Before packaging, we will cool down the food and deliver them in accordance with the Washtenaw County Health Department regulations. All of our products should be refrigerated or cooked and consumed within 2 hours of delivery for optimal freshness.
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How large are the portions?Each meal is specifically designed to comfortably feed 2 people.
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What if I miss the ordering deadline?Unfortunately, we are not able to accommodate any orders after the deadline.
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Where do you source your ingredients?We source all of our ingredients locally from farmers and merchants in the Ann Arbor / Ypsilanti area.
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Where do you deliver?At this time, we only deliver to Ann Arbor and Ypsilanti.
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How do I leave feedback?We really appreciate your feedback, that’s how we improve. Please use this link to let us know your thoughts.
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Can I store the food instead of cooking the day of?Yes, all of our food can safely be stored in the refrigerator for 5 days.
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Do I need to create an account to order online?No, you can order as a guest, however if you create an account you view past orders and get updates about The White Pine Kitchen.
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